ACCEPTABLE USE POLICY

Last updated: October 1, 2026

This Acceptable Use Policy (“AUP”) establishes the rules governing use of hosting services provided by Phoenix Moirai LLC (“Phoenix Moirai LLC,” “we,” “us,” or “our”).

This AUP is incorporated into and forms part of the Phoenix Moirai LLC Website Hosting Terms of Service.

1. Lawful Use

Customers may use Phoenix Moirai LLC Services only for lawful purposes.

Customers are responsible for ensuring that their websites, applications, files, communications, and other activities comply with all applicable federal, state, local, and international laws.

2. Prohibited Activities

Customers may not use Phoenix Moirai LLC Services to:

• Conduct or facilitate fraud, scams, identity theft, phishing, or deceptive practices;
• Distribute malware, ransomware, viruses, spyware, or other malicious software;
• Obtain unauthorized access to systems, accounts, networks, or data;
• Conduct denial-of-service or distributed denial-of-service attacks;
• Attempt to circumvent security controls;
• Scan, probe, or attack systems without authorization;
• Host or distribute unlawful material;
• Infringe copyrights, trademarks, patents, trade secrets, or other intellectual-property rights;
• Send unsolicited bulk email or operate spam services;
• Operate phishing or credential-harvesting websites;
• Host command-and-control infrastructure for malware;
• Deliberately interfere with other customers’ websites or services;
• Use hosting resources for cryptocurrency mining without written authorization;
• Operate applications that consume excessive shared-server resources;
• Resell or redistribute Phoenix Moirai LLC Services without authorization;
• Use the Services in a manner that creates an unreasonable risk to Phoenix Moirai LLC’s infrastructure or other customers; or
• Facilitate or encourage any of the above activities.

3. Email Abuse

Customers using email services provided through Phoenix Moirai LLC are responsible for ensuring that email is sent in compliance with applicable law and accepted email practices.

Phoenix Moirai LLC may restrict or disable email functionality when an account is generating spam, excessive complaints, unusual volumes, malicious messages, or other activity that threatens mail-system reputation or deliverability.

4. Resource Abuse

Shared hosting requires customers to use resources reasonably.

Phoenix Moirai LLC may investigate accounts that generate unusually high CPU, memory, disk, database, process, bandwidth, email, or other resource usage.

When practical, Phoenix Moirai LLC will first request that the customer reduce or modify the activity.

Phoenix Moirai LLC may temporarily restrict, suspend, or migrate an account when necessary to protect the shared hosting environment.

5. Security Incidents

Customers must promptly notify Phoenix Moirai LLC if they discover:

• Unauthorized access to their hosting account;
• Compromised credentials;
• Malware;
• A compromised website;
• Unauthorized scripts;
• Suspicious activity; or
• A security vulnerability that could affect Phoenix Moirai LLC infrastructure.

Customers must cooperate reasonably with security investigations.

6. Investigations and Enforcement

Phoenix Moirai LLC may investigate suspected violations of this AUP.

Depending on the circumstances, Phoenix Moirai LLC may:

• Contact the customer;
• Request corrective action;
• Disable specific files, applications, or services;
• Restrict resources;
• Suspend an account;
• Terminate an account; or
• Report suspected unlawful activity to appropriate authorities where legally required or permitted.

Where reasonably possible, Phoenix Moirai LLC will provide notice before taking action. Immediate action may be taken when necessary to protect systems, customers, third parties, or comply with law.

7. Abuse Reports

Abuse reports may be submitted to:

Abuse Email: support@phoenixmoirai.com

Reports should include the affected domain, relevant IP address or URL, description of the suspected abuse, and supporting information when available.