Privacy Policy

Last updated: October 1, 2026

Phoenix Moirai LLC respects your privacy. This Privacy Policy describes how Phoenix Moirai LLC collects, uses, stores, and discloses information in connection with our website, hosting services, support services, and related services.

1. Information We Collect

Depending on how you interact with Phoenix Moirai LLC, we may collect:

Account Information

• Name;
• Business or organization name;
• Email address;
• Mailing address;
• Telephone number;
• Username and account information; and
• Other information necessary to establish and manage your account.

Billing Information

Payments may be processed by third-party payment processors.

Phoenix Moirai LLC may receive transaction information such as payment status, billing address, transaction identifiers, and limited payment information.

Phoenix Moirai LLC generally does not need to store your complete payment-card number.

Hosting Information

When you use our hosting services, information associated with your hosting account may include:

• Domain names;
• IP addresses;
• Server logs;
• Website files;
• Databases;
• Email-related information;
• Usage information;
• Error logs;
• Security logs; and
• Other information necessary to provide hosting services.

Importantly, customers may upload information belonging to their own website visitors or users. Phoenix Moirai LLC generally processes such information as a hosting provider on the customer’s behalf rather than as the primary business determining how that information is collected or used.

2. How We Use Information

Phoenix Moirai LLC may use information to:

• Provide and maintain hosting services;
• Create and manage accounts;
• Process payments;
• Provide customer support;
• Perform backups;
• Monitor and maintain server security;
• Detect and prevent fraud and abuse;
• Investigate security incidents;
• Communicate with customers;
• Improve our Services;
• Comply with legal obligations; and
• Enforce our agreements and policies.

3. Hosting Customer Content

Phoenix Moirai LLC hosts content supplied by customers.

We do not routinely review customer website content for purposes unrelated to operating, securing, maintaining, or supporting the Services.

We may access or process Customer Content when reasonably necessary to:

• Provide technical support;
• Maintain or troubleshoot the hosting environment;
• Investigate security incidents;
• Perform backups or restoration;
• Address abuse;
• Comply with law or legal process; or
• Protect Phoenix Moirai LLC, customers, or third parties.

4. Logs and Technical Information

Phoenix Moirai LLC may automatically collect technical information such as IP addresses, browser information, operating-system information, timestamps, requested resources, error information, and other server-log information.

This information may be used for security, troubleshooting, performance monitoring, fraud prevention, and service operation.

5. Cookies

Our website may use cookies or similar technologies necessary for account authentication, website functionality, preferences, analytics, or other legitimate purposes.

You may be able to control cookies through your browser settings.

6. Service Providers

Phoenix Moirai LLC may use third-party providers to help operate the business, including:

• Payment processors;
• Data-center and infrastructure providers;
• Backup providers;
• Domain registrars;
• Email providers;
• Customer-support systems;
• Security providers;
• Analytics providers; and
• Other technology providers.

These providers may process information as necessary to provide their services to Phoenix Moirai LLC.

7. Legal Disclosures

Phoenix Moirai LLC may disclose information when reasonably necessary to:

• Comply with applicable law;
• Respond to valid legal process;
• Protect the rights or property of Phoenix Moirai LLC;
• Protect customers or third parties;
• Investigate fraud, abuse, or security incidents; or
• Enforce our agreements.

8. Business Transfers

If Phoenix Moirai LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information associated with the Services may be transferred as part of that transaction, subject to applicable law.

9. Data Security

Phoenix Moirai LLC uses commercially reasonable safeguards designed to protect information.

However, no Internet transmission, server, or storage system can be guaranteed to be completely secure.

Customers are responsible for securing their own applications, passwords, databases, and website software.

10. Data Retention

Phoenix Moirai LLC retains information for as long as reasonably necessary to provide Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

Customer Content may be deleted following termination of hosting services in accordance with the Terms of Service and applicable backup-retention practices.

11. Children’s Privacy

Our Services are not directed toward children under the age of 13.

Phoenix Moirai LLC does not knowingly seek to collect personal information directly from children under 13.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning personal information held by Phoenix Moirai LLC.

Requests may be submitted using the contact information below.

Phoenix Moirai LLC may need to verify your identity before processing a request.

13. Changes to This Policy

Phoenix Moirai LLC may update this Privacy Policy periodically.

The updated version will be posted on our website with a revised effective date.

14. Contact Information

Questions regarding these Terms may be directed to:

Phoenix Moirai LLC
1525 S. Higley Rd., Suite 104
Gilbert, Arizona 85296
United States

Email: support@phoenixmoirai.com
Website: https://phoenixmoirai.com